Communication Skills Question Bank
for Exam preparation

Q2. The aim of cross-cultural communication training is to:

1. develop business etiquette
2. improve behavior
3. create strong cultural ties
4. give social status

Q3. Filters that affect the content of a message are in:

1. the mind of the speaker
2. the mind of the listener
3. the minds of both the speaker and the listener
4. the medium of communication

Q4. The effectiveness of oral communication depends on the speaker’s ability to use:

1. foreign words
2. complex words
3. simple language
4. long sentences

Q5. In monochromic cultures, the priority is:

1. relationships
2. the job
3. goal achievement
4. multiple tasks

Q6. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. quick
2. strong
3. flexible
4. transparent

Q7. As a process of sharing thoughts and ideas, communication suffers mainly from:

1. physical barriers
2. both physical and non-physical barriers
3. gender differences
4. non-physical barriers

Q8. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q9. In business, the purpose of writing is mainly to:

1. inform
2. persuade
3. entertain
4. Both inform and persuade

Q10. Modern business letters are usually written in:

1. simplified style
2. full-block style
3. indented style
4. semi-block style